Returns Policy
LOST PACKAGES
All packages include tracking. Packages valued over $200 require a signature on delivery. We highly recommend the shipping protection fee to protect against lost, stolen or damaged packages..
INTERNATIONAL ORDERS:
There are no returns on international orders. If you received an incorrect or defective item, please Contact Us with your order number and details about the product issues, including photos. We will work to find a resolution, usually consisting of replacement or store credit.
DECANTS:
There are no returns on decants. If you received an incorrect or defective item, please Contact Us with your order number and details about the product issues, including photos. We will work to find a resolution, usually consisting of replacement or store credit.
BOTTLES:
Any returns must be new and unopened items within 30 days of delivery for a refund. Any shipping fees and. a 20% restocking fee will be deducted from the refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.